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shadows4
Explorer III
Apr 25, 2014

Bal customer service.

Just want to say AWESOME JOB to Bal customer service!!! I bought 3 sets of the Bal lock-arm stabilizers last summer. I got them from Amazon. Com. When I received them one of the three pairs were slightly different. Main difference was that the locking bolts were painted black. The others apparently were zinc plated. Sent an email to Bal's customer service department explained how the stabilizers were different and that the black locking bolts were now quite rusted. Asked if there had been a design change. They replied yes there had been a change to the zinc plated bolts.
Just received two new zinc plated bolts in the mail free of charge!!
I was willing to buy them but will gladly accept free.
Love our stabilizers before, even more so now! Thanks Bal!!!!

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  • Campinfan's avatar
    Campinfan
    Explorer III
    Apr 25, 2014
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    I have the dame stabilizers. I wonder if they would send me the new bolts. Mine are two tone...black and rust. I had them on my TT and will be putting them onmy fiver. Those things work great...and a lot cheaper than JT's.

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I bought 3 sets of the Bal lock-arm stabilizers last summer. I got them from Amazon. Com. When I received them one of the three pairs were slightly different. Main difference was that the locking bolts were painted black. The others apparently were zinc plated. Sent an email to Bal's customer service department explained how the stabilizers were different and that the black locking bolts were now quite rusted. Asked if there had been a design change. They replied yes there had been a change to the zinc plated bolts.
Just received two new zinc plated bolts in the mail free of charge!!
I was willing to buy them but will gladly accept free.
Love our stabilizers before, even more so now! Thanks Bal!!!!","body@stringLength":"779","rawBody":"Just want to say AWESOME JOB to Bal customer service!!! I bought 3 sets of the Bal lock-arm stabilizers last summer. I got them from Amazon. Com. When I received them one of the three pairs were slightly different. Main difference was that the locking bolts were painted black. The others apparently were zinc plated. Sent an email to Bal's customer service department explained how the stabilizers were different and that the black locking bolts were now quite rusted. Asked if there had been a design change. They replied yes there had been a change to the zinc plated bolts.
Just received two new zinc plated bolts in the mail free of charge!!
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Love our stabilizers before, even more so now! 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I bought 3 sets of the Bal lock-arm stabilizers last summer. I got them from Amazon. Com. 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All rights reserved."},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.CustomFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_CustomFooter_footer-wrapper_hp49n_21 {\n background: #474442;\n\n a {\n color: #dfdfdf;\n font-weight: 100;\n\n &:focus,\n &:hover {\n color: #dfdfdf;\n }\n }\n}\n.custom_widget_CustomFooter_sr-only_hp49n_34 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n margin: -0.0625rem;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 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Bal customer service.","moderationData":{"__ref":"ModerationData:moderation_data:1144503"},"body":"I have the dame stabilizers. I wonder if they would send me the new bolts. Mine are two tone...black and rust. I had them on my TT and will be putting them onmy fiver. Those things work great...and a lot cheaper than JT's.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2014-04-25T12:10:25.000-07:00","lastPublishTime":"2014-04-25T12:10:25.000-07:00","metrics":{"__typename":"MessageMetrics","views":79},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:FifthWheel/category:TRAVELCENTER/community:feyqc97479board:FifthWheelforum-board/message:1144502/message:1144503","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"226","rawBody":"I have the dame stabilizers. I wonder if they would send me the new bolts. Mine are two tone...black and rust. I had them on my TT and will be putting them onmy fiver. Those things work great...and a lot cheaper than JT's.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1144503_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1741694506000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1741694506000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1741694506000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1741694506000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1741694506000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1741694506000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1741694506000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1741694506000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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